Clockwise Credit Union- Member Services Advisor
Location: Leicester Office
Reports to: Members Services Supervisor
We are a team of customer service professionals who have a commitment to providing a friendly, personal and excellent service. Communication is key to be a great member of the Clockwise team, you’ll have the ability to handle challenging conversations with ease, whether it’s face to face, by email or over the phone.
We are looking for a great team player who can work with colleagues to ensure that our members have a worry free and fantastic experience with us.
Your job is to be the friendly face of Clockwise Credit Union, to respond to inbound contact by phone, face to face, online chat and email. You will also update member’s accounts and accurately record information to allow us to find the right product for the member. You will also provide general information, process applications and transactions for our members as well as providing guidance to help them take advantage of our online services. To do this you should be able to explain information clearly and have great rapport building and listening skills. You will also help our members understand how to maintain their accounts as well as ensuring that we hold correct and up to date information on an ongoing basis.
You will adhere to all regulatory requirements as well as our in-house policies and ensure that all customer enquiries or complaints, by all communication methods, are accurately logged and tracked to an acceptable resolution
To apply email firstname.lastname@example.org, with CV and covering letter.
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