About Credit Unions

Salary: £37,033–£39,913 (35 hour week, DOE)
Future CEO Salary: £45,664–£54,272 (from Dec 2026)

Drumchapel Community Credit Union is recruiting a Deputy CEO to support strategic leadership, strengthen organisational resilience, and ensure a smooth transition ahead of the CEO’s planned retirement in December 2026. Subject to performance, the successful candidate will step into the CEO role at that time.

What You’ll Do
• Support long term strategy, governance, and risk management
• Oversee daily operations and regulatory compliance
• Contribute to financial planning, budgeting, and reporting
• Lead and mentor staff, supporting a positive, community focused culture
• Represent DCCU with partners, regulators, and stakeholders
• Gradually assume executive responsibilities as part of a structured transition plan

What You’ll Bring
• Experience in credit unions, community finance, or regulated financial services
• Strong leadership, communication, and strategic thinking
• Commitment to community values, inclusion, and ethical governance
• Professionalism, integrity, and a calm, steady leadership style
Apply
Send your CV and covering letter to trisha@drumchapelcreditunion.co.uk by 6th April 2026.

Customer Service Advisor

Based in Wolverhampton

Salary – £24,800 per annum

35 hours per week (Monday–Friday, 8:30am–4:00pm with 30-minute lunch)

We are looking for a motivated and customer-focused Customer Service Advisor to join our team in Wolverhampton.

This is an excellent opportunity for someone with previous customer service experience who enjoys working in a fast-paced, member-focused environment and takes pride in delivering high-quality service.

The Role
You will be responsible for handling customer enquiries (face-to-face, telephone, and electronic), processing account transactions, opening new accounts, and maintaining accurate records. You will ensure every member receives a professional, efficient, and welcoming service.
What We’re Looking For
•
Previous customer service experience (essential)
•
Excellent communication skills (verbal and written)
•
Strong attention to detail and data accuracy
•
Ability to prioritise workload and meet deadlines
•
Professional, proactive, and customer-focused approach
•
Confident using Microsoft Word, Excel, and Outlook
•
Ability to work independently and as part of a team

If you are organised, personable, and committed to delivering outstanding service, we would love to hear from you.

Closing date: Friday 13th March 2026

If you would like to apply you will need to fill in the application form and submit a cv – Apply Here
Customer Service Advisor – Job Advert Penny Post Credit Union

Customer Service Advisor Job Description – Penny Post Credit Union

Should you have any questions please contact michelle@penny-post.co.uk

Your Community Bank (the Trading Name of Croydon, Merton & Sutton Credit Union Ltd) is a local not for profit financial co-operative with a common bond across Croydon, Merton and Sutton, owned by itsmembers and founded on principals of mutual co-operation and trust.

Role: Loans Support Officer
Location: Croydon, Merton & Sutton (SW London)
Hours: (Full-time) 35 hours per week
Salary: £23,277.80 – £25,407.20 subject to experience

Download a full job description here.

How to Apply

Please e-mail a copy of your CV with a covering letter to: loans@yourcb.org.uk quoting ‘Loans Support Officer
Application’ in the subject line.
Closing Date : Tuesday 17th March 2026

Permanent Role

Denton, Greater Manchester (Hybrid: currently 2–3 days working from home per week, with some regional and occasional national travel to conferences and events. This method of working for all staff can be reviewed following the appointment to this post.)

36 hours per week: 08:30–17:00 Mon–Wed, 08:30–16:30 Thu, 08:30–16:00 Fri

£46,142 – £48,226 per annum + membership of the Greater Manchester Pension Fund (excellent defined-benefit scheme) + 28 days holiday (rising to 31 after 5 years) + life insurance (multiples of salary) + 3 months full pay & 3 months half pay sick leave + free town hall parking. New pay award due April 2026.

This is an excellent opportunity for a motivated and driven individual to join a well-established and growing organisation. Established for over 20 years, we serve people who live or work in Tameside and Glossop, including through partnerships with over 35 local employers.

Candidates will be reviewed and contacted on an ongoing rolling basis when they apply. Please contact our Chair Frank Travis (franktravis26@gmail.com) for further information and an application form.

The ideal candidate would be someone who thrives in a mission-driven leadership role, brings both commercial and ethical awareness, and is ready to take on full strategic responsibility for the growth of the credit union.
The role
Day-to-day responsibilities
• Lead all operational and strategic functions of the credit union
• Develop, implement and monitor strategic and business plans in collaboration with the Board
• Oversee the credit union’s marketing, growth, and online presence
• Lead and support the staff team, ensuring strong performance and professional development
• Ensure compliance with PRA and FCA regulations, including SMF8 obligations
• Liaise with the Supervisory Committee and ensure effective governance
• Maintain oversight of finances, including budgets, loan book, treasury, and grant funding
• Develop partnerships with local employers, councils, and community organisations
• Represent the credit union at sector events and regional networks
• Report to the Board and provide regular performance updates
The Person
• Senior management experience within a financial institution OR financial systems experience in a non-financial organisation with an ability to lead on regulatory compliance.
• Proven ability to lead and implement business growth strategies
• Experience with marketing, business development, and stakeholder engagement
• Strategic thinker with the ability to work proactively and independently
• Excellent verbal and written communication
• Experience working within a financial services institution
• An entrepreneurial attitude to be able to take a small independent business forward
CU application form 4.9.2025