About Credit Unions

Permanent Role

Denton, Greater Manchester (Hybrid: currently 2–3 days working from home per week, with some regional and occasional national travel to conferences and events. This method of working for all staff can be reviewed following the appointment to this post.)

36 hours per week: 08:30–17:00 Mon–Wed, 08:30–16:30 Thu, 08:30–16:00 Fri

£46,142 – £48,226 per annum + membership of the Greater Manchester Pension Fund (excellent defined-benefit scheme) + 28 days holiday (rising to 31 after 5 years) + life insurance (multiples of salary) + 3 months full pay & 3 months half pay sick leave + free town hall parking. New pay award due April 2026.

This is an excellent opportunity for a motivated and driven individual to join a well-established and growing organisation. Established for over 20 years, we serve people who live or work in Tameside and Glossop, including through partnerships with over 35 local employers.

Candidates will be reviewed and contacted on an ongoing rolling basis when they apply. Please contact our Chair Frank Travis (franktravis26@gmail.com) for further information and an application form.

The ideal candidate would be someone who thrives in a mission-driven leadership role, brings both commercial and ethical awareness, and is ready to take on full strategic responsibility for the growth of the credit union.
The role
Day-to-day responsibilities
• Lead all operational and strategic functions of the credit union
• Develop, implement and monitor strategic and business plans in collaboration with the Board
• Oversee the credit union’s marketing, growth, and online presence
• Lead and support the staff team, ensuring strong performance and professional development
• Ensure compliance with PRA and FCA regulations, including SMF8 obligations
• Liaise with the Supervisory Committee and ensure effective governance
• Maintain oversight of finances, including budgets, loan book, treasury, and grant funding
• Develop partnerships with local employers, councils, and community organisations
• Represent the credit union at sector events and regional networks
• Report to the Board and provide regular performance updates
The Person
• Senior management experience within a financial institution OR financial systems experience in a non-financial organisation with an ability to lead on regulatory compliance.
• Proven ability to lead and implement business growth strategies
• Experience with marketing, business development, and stakeholder engagement
• Strategic thinker with the ability to work proactively and independently
• Excellent verbal and written communication
• Experience working within a financial services institution
• An entrepreneurial attitude to be able to take a small independent business forward
CU application form 4.9.2025

20 Hrs – Flexible
12 Month Contract
Salary – £28,598 Pro-rata

Closing Date – 26.1.2026

PURPOSE OF THE ROLE
Credit Control
To manage the delinquent loan portfolio, and assist the Finance Manager in monitoring and analysing trends in delinquency and improving procedures. This postholder will be expected to take control of delinquency in order to minimise bad debt and maximise debt recovery.
KEY RESPONSIBILITIES
General
1) Dealing with members face to face, over the telephone and via email in a polite and friendly manner ensuring good communication and first-class customer service.
2) To update the system with detailed notes of interaction with a member ensuring they are accurate and up to date.
3) To carry out electronic and paper filing, making sure that filing is completed accurately, efficiently and timely.
4) Assisting with mailings and other projects as and when required to support others in the team.
5) Accurately carry out transactions for members in order to maintain our high quality service at all times.
6) Deal with member complaints in line with agreed procedures.
7) Assist the Finance Manager where required to carry out any general duties to ensure the smooth running of the Office.
8) Uphold the values, ethics & service levels of the Credit Union.
Credit Control
1) To undertake all procedures necessary under the guidance of the Finance Manager, in order to minimise bad debts. The ability to question and negotiate with members over the phone, face to face and via letter and email.
2) To take legal action when required, skilfully balancing the needs of the member whilst protecting the position of the Credit Union.
3) Maintain the Credit Control Diary, ensuring it is accurate and up to date.
4) Assist the Finance Manager in analysing the bad debt portfolio for trends, or areas of weakness in the credit control procedures, and recommend changes to procedures.
5) Train and upskill other members of staff to be aware of issues which cause a member to default.
6) Maintain detailed figures, and report on a monthly basis to the Finance Manager and Board, and be the key contact on all aspects of debt recovery.
7) To maximise the recovery of former delinquent accounts and improve the levels of recovery where possible.
8) To keep up to date with current debt recovery legislation and regulation to ensure work is completed in a compliant manner, ensuring that all necessary documentation is maintained and prescribed timescales are adhered to.

9) Be aware of the business growth targets of the Credit Union and fully aware of the Lending Policy, risk appetite and parameters set by The Board.

10) Have a working knowledge of other roles in the office in order to provide adequate cover and business continuity at all times.
Credit Control Officer JD and PS

Credit Control Officer Application Form

Job Vacancies

Loans Officer – Member Services Team
Blues and Twos Credit Union
If you’re interested in joining our friendly professional team and believe you have the necessary experience click here Job Vacancies – Blues and Twos to find out more about what the role entails and how to apply.
Details:
• 3 days per week (22.5 hours) Part Time. Hours may be increased for a suitable applicant wanting 30 hrs
• Salary from £25,938-£28,148 per annum (FTE). Starting point dependent on experience.
• Group Pension after qualifying period
To apply, please email your CV and a covering note to: vharrison@bluesandtwos.org.uk

The Credit Union Officer is responsible for the provision of administrative services to members of the Credit Union.

22.5 Hrs – Monday, Tuesday & Thursday – Office based
£15,736.50 Pro Rata

To apply, please email your CV and a covering letter to jon@wccul.co.uk by 5:00pm on Friday 21st November 2025, when the job advert closes.

Full details can be found here:

WCCU – Credit Union Officer Part Time Role 2025