About Credit Unions

Your Community Bank (the Trading Name of Croydon, Merton & Sutton Credit Union Ltd) is a local not for profit financial co-operative with a common bond across Croydon, Merton and Sutton, owned by itsmembers and founded on principals of mutual co-operation and trust.

Role: Loans Support Officer
Location: Croydon, Merton & Sutton (SW London)
Hours: (Full-time) 35 hours per week
Salary: £23,277.80 – £25,407.20 subject to experience

Download a full job description here.

How to Apply

Please e-mail a copy of your CV with a covering letter to: loans@yourcb.org.uk quoting ‘Loans Support Officer
Application’ in the subject line.

We’re not your typical financial institution. We’re a member-owned, values-driven credit union making a real difference in our community. Our mission? To provide fair, affordable financial services to those who Serve & Protect – and to prove that people really do come before profit. If you’re looking for a role where what you do actually matters, this is it.

As our Business Development Officer, you’ll be the friendly face (and sharp mind) behind our growth. You’ll help us reach new members, build partnerships, and spread the good word about what we do.

Think of yourself as part relationship-builder, part community champion, and part creative strategist. One day you might be pitching our services to a local employer, the next you’re hosting a workshop on ethical finance – no two days are the same, and we like it that way.

Before you read on, please note that this role is primarily based in East Midlands and Yorkshire and will involve a fair bit of travel.

Key activities you’ll be involved in:

Supporting growth in membership and loans across the Credit Union’s potential membership.

Initiating, managing, maintaining and developing relationships with key stakeholders across our various markets (Police, Military, Prison, Fire & Health)

Proactively booking and attending promotional events to promote the Credit Union and identifying business development opportunities.

Identifying and actioning new business opportunities.

Attend relevant events/conferences within the Credit Union sector.

Support the marketing team with various marketing strategies.

Monitor industry trends and competitor activities.

Providing weekly reports on progress regarding KPIs related to membership and loan growth.

Supporting budget control on Business Development and Marketing activity.

Helping identify a list of industry related accreditations and awards available and associated deadlines.

Supporting the Business Development Manager in developing new products and services for the membership.

Maintaining up to date knowledge of all credit union products and services.

Complying with data protection legislation and to maintain strict confidentiality and security in dealing with all information relating to the Credit Union and its members, in accordance with policies and procedures.

Working to the policies and procedures including relevant legislation and guidelines set down by the Credit Union, the Financial Conduct Authority, the Prudential Regulation Authority, the Financial Ombudsman Service, the Information Commissioner’s Office and any other standards as instructed in the course of your duties.

What we’re looking for:

· Strong initiative and driven by change and a constant need to improve

· A target focused mind-set and confident in own ability to deliver

· Excellent communication skills and confident with public speaking

· Excellent IT skills

· Proven Business Development & Marketing Experience

· Mobile and able to travel

· Access to own vehicle required. Car allowance provided.

An advantage, but not a requirement:

· Business or Marketing Degree (or relevant qualification and or experience)

· Experience and understanding of Credit Unions or other financial institutions

· Experience and understanding of Credit Unions membership base (Police, Military, Prison, Fire & Health)

What we are offering:

We offer enhanced leave, an employer-contributed pension scheme and a friendly and relaxed working environment where you will be supported to develop yourself and your career.

Serve and Protect is a great place to work, but don’t take our word for it! We are a Great Place to Work certified company and also earned a place on the Best Workplaces (Small), Best Workplaces for Wellbeing (Small) and Best Workplaces in Financial Services and Insurance (Small & Medium) in 2023.

Job Type: Full-time

Pay From:

£26,270 + £3,000 Car Allowance

Additional pay:

Performance bonus

Benefits:

Additional leave
Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Sick pay
Store discount
Work from home

Schedule:

Monday to Friday

Education:

GCSE or equivalent (preferred)

Work Location: Remote (Home Based)

Business Development Officer JD

See more info here

Permanent Role

Denton, Greater Manchester (Hybrid: currently 2–3 days working from home per week, with some regional and occasional national travel to conferences and events. This method of working for all staff can be reviewed following the appointment to this post.)

36 hours per week: 08:30–17:00 Mon–Wed, 08:30–16:30 Thu, 08:30–16:00 Fri

£46,142 – £48,226 per annum + membership of the Greater Manchester Pension Fund (excellent defined-benefit scheme) + 28 days holiday (rising to 31 after 5 years) + life insurance (multiples of salary) + 3 months full pay & 3 months half pay sick leave + free town hall parking. New pay award due April 2026.

This is an excellent opportunity for a motivated and driven individual to join a well-established and growing organisation. Established for over 20 years, we serve people who live or work in Tameside and Glossop, including through partnerships with over 35 local employers.

Candidates will be reviewed and contacted on an ongoing rolling basis when they apply. Please contact our Chair Frank Travis (franktravis26@gmail.com) for further information and an application form.

The ideal candidate would be someone who thrives in a mission-driven leadership role, brings both commercial and ethical awareness, and is ready to take on full strategic responsibility for the growth of the credit union.
The role
Day-to-day responsibilities
• Lead all operational and strategic functions of the credit union
• Develop, implement and monitor strategic and business plans in collaboration with the Board
• Oversee the credit union’s marketing, growth, and online presence
• Lead and support the staff team, ensuring strong performance and professional development
• Ensure compliance with PRA and FCA regulations, including SMF8 obligations
• Liaise with the Supervisory Committee and ensure effective governance
• Maintain oversight of finances, including budgets, loan book, treasury, and grant funding
• Develop partnerships with local employers, councils, and community organisations
• Represent the credit union at sector events and regional networks
• Report to the Board and provide regular performance updates
The Person
• Senior management experience within a financial institution OR financial systems experience in a non-financial organisation with an ability to lead on regulatory compliance.
• Proven ability to lead and implement business growth strategies
• Experience with marketing, business development, and stakeholder engagement
• Strategic thinker with the ability to work proactively and independently
• Excellent verbal and written communication
• Experience working within a financial services institution
• An entrepreneurial attitude to be able to take a small independent business forward
CU application form 4.9.2025

20 Hrs – Flexible
12 Month Contract
Salary – £28,598 Pro-rata

Closing Date – 9th February 2026

PURPOSE OF THE ROLE
Credit Control
To manage the delinquent loan portfolio, and assist the Finance Manager in monitoring and analysing trends in delinquency and improving procedures. This postholder will be expected to take control of delinquency in order to minimise bad debt and maximise debt recovery.
KEY RESPONSIBILITIES
General
1) Dealing with members face to face, over the telephone and via email in a polite and friendly manner ensuring good communication and first-class customer service.
2) To update the system with detailed notes of interaction with a member ensuring they are accurate and up to date.
3) To carry out electronic and paper filing, making sure that filing is completed accurately, efficiently and timely.
4) Assisting with mailings and other projects as and when required to support others in the team.
5) Accurately carry out transactions for members in order to maintain our high quality service at all times.
6) Deal with member complaints in line with agreed procedures.
7) Assist the Finance Manager where required to carry out any general duties to ensure the smooth running of the Office.
8) Uphold the values, ethics & service levels of the Credit Union.
Credit Control
1) To undertake all procedures necessary under the guidance of the Finance Manager, in order to minimise bad debts. The ability to question and negotiate with members over the phone, face to face and via letter and email.
2) To take legal action when required, skilfully balancing the needs of the member whilst protecting the position of the Credit Union.
3) Maintain the Credit Control Diary, ensuring it is accurate and up to date.
4) Assist the Finance Manager in analysing the bad debt portfolio for trends, or areas of weakness in the credit control procedures, and recommend changes to procedures.
5) Train and upskill other members of staff to be aware of issues which cause a member to default.
6) Maintain detailed figures, and report on a monthly basis to the Finance Manager and Board, and be the key contact on all aspects of debt recovery.
7) To maximise the recovery of former delinquent accounts and improve the levels of recovery where possible.
8) To keep up to date with current debt recovery legislation and regulation to ensure work is completed in a compliant manner, ensuring that all necessary documentation is maintained and prescribed timescales are adhered to.

9) Be aware of the business growth targets of the Credit Union and fully aware of the Lending Policy, risk appetite and parameters set by The Board.

10) Have a working knowledge of other roles in the office in order to provide adequate cover and business continuity at all times.
Credit Control Officer JD and PS

Credit Control Officer Application Form

The Credit Union Officer is responsible for the provision of administrative services to members of the Credit Union.

22.5 Hrs – Monday, Tuesday & Thursday – Office based
£15,736.50 Pro Rata

To apply, please email your CV and a covering letter to jon@wccul.co.uk by 5:00pm on Friday 21st November 2025, when the job advert closes.

Full details can be found here:

WCCU – Credit Union Officer Part Time Role 2025