Back to News

Tail o’ The Bank Credit Union plays vital role for members during pandemic

Tail o’ The Bank Credit Union continued to provide help to its 7,000 members via telephone and email when coronavirus restrictions were first enforced.

#ABCUL #Credit Unions #Updates

Thursday 18 January 2024

Tail o’ The Bank Credit Union continued to provide help to its 7,000 members via telephone and email when coronavirus restrictions were first enforced.

After being closed for around three weeks, the Credit Union gradually reopened and is now operating five days a week. Chairperson Sandra Wilson says it was vital that the team was there for its members in difficult times.

Sandra said: “Paying money in is part of a routine for people and it was so important that we helped them maintain that. We were determined to continue to provide help and support to people who needed us.

“Some of our members were having a difficult time with their finances as their circumstances had changed. We were as flexible as possible and offered alternatives to people.”

Sandra and the team of volunteers set up a standing order system to help members make faster payments if they couldn’t make it into the union’s office.

An increasing number of members also started using cards as opposed to cash transactions.

Sandra, says it’s been important for the Credit Union and its members to adapt to new ways of working. She added: “We had to start looking at a lot of things in relation to the way we were running things to bring in social distancing. When we first reopened, we had queues all down the street as we can only have two customers in at the same time.

“Many of our volunteers were shielding too, which meant that we had to adapt to the reduced numbers. We’re being very careful with hand hygiene and have installed screens for face-to-face appointments.”

Sandra and the team have sadly had to deal with a significant increase in appointments following the death of loved ones during the coronavirus outbreak.

In one week in May, the team worked with seven different members to process paperwork and sort out finances after family members had passed away.

This was particularly difficult for the team as their treasurer, nurse Janice Graham, tragically passed away after a battle with the virus in April.

Sandra said: “We all miss Janice so much. She was our treasurer and volunteered on the desk. A lot of our members really miss her too. We’re hoping to organise a memorial event in Janice’s honour next year.”

As lockdown continues to ease in Inverclyde, Sandra hopes that the Credit Union will attract even more members – and is encouraging people to speak out if they have money problems.

She said: “Members have been very patient and understanding with us in these difficult times and we want to thank them for that. If people can’t manage to make a payment, they’re wary of coming in and then things mount up and it becomes more of a problem.

Source – Greenock Telegraph


Recent News

Read the latest news within the credit union sector, featuring stories from local credit unions, comments from the Association and the important talking points facing the sector across the globe.

Please contact for enquiries to our Communications team.