Serve and Protect CU Provides Access to Over £30 Million of Affordable Credit to Help its Members

Wednesday 24 January 2024

Serve and Protect CU has delivered a record-breaking amount of affordable credit to its members in the 2020/21 financial year.

For the first time within a financial year, Serve and Protect CU have provided over £30 million in loans to its members. This record-breaking figure is a significant improvement from the previous financial year, which was also a record-setting year for the credit union.

This upward trend has been celebrated widely within the organisation, as it shows that Serve and Protect CU provides outstanding value to its members. Furthermore, reaching this milestone helps to reinforce the values of the organisation, which are centred around improving the financial resilience of those who serve and protect.

Jim Page, Lending & Credit Risk Manager at Serve and Protect CU said: “We have had a positive impact on our members’ financial resilience, which is really important to us. This is especially important during the pandemic, which despite being disruptive was not enough to stop our team from working hard and ultimately delivering our exceptional services.”

Paul Norgrove, CEO at Serve and Protect CU said: “We are dedicated to improving the financial resilience of our members here at Serve and Protect. I am confident that given the challenges surrounding COVID-19 in the last financial year, that we can continue to grow as an organisation and build upon our record-breaking growth.”

This record-breaking achievement for Serve and Protect CU coincides with their merger with Durham Constabulary Credit Union, which was completed in early September. As a result of the merger, Serve and Protect CU has welcomed over 950 new members, and close to £3M worth of savings.