Credit Union Sector Celebrated in 2025 Consumer Credit Awards

Friday 8 August 2025

Credit unions have been recognised for their outstanding work in this year’s Consumer Credit Awards, with several organisations picking up top honours in categories that reflect excellence in customer service, fair treatment, and community impact.

Now celebrating a decade of recognising excellence in the credit industry, the Consumer Credit Awards continue to stand out for one key reason: the winners are chosen entirely by consumers. With no judging panel involved, every result is based on real feedback from real customers.

This year saw over 93,000 reviews submitted across 16 categories, covering everything from credit unions and loan providers to retail finance, technology, and open banking partners.

Among this year’s winners, Enterprise Credit Union secured a standout double win, being named Credit Union of the Year and taking home the award for Best Credit Union (North) – a significant endorsement of its service and impact across its communities.

Acorn Community Bank was awarded Best Credit Union (South), while Central Credit Union won Best Credit Union Loan Provider, with Northern Community Bank receiving a Highly Commended in the same category. East Kilbride Credit Union received the Customer Service Champion award, and HEY Credit Union was recognised as the Treating Customers Fairly Champion, with The Money Co-op receiving a Highly Commended mention in the same category.

Commenting on the results, CEO of Smart Money People, Jacqueline Dewey said: “With inflationary pressures still impacting household budgets, the credit industry plays a vital role in helping consumers manage their finances. These awards recognise the companies and teams that have shown exceptional commitment and innovation in supporting their customers through ongoing economic uncertainty and financial challenges.”

Chief Executive of ABCUL, Matt Bland said: “Congratulations to all the credit unions recognised in this year’s Consumer Credit Awards. It’s fantastic to see so many of our members celebrated for their commitment to serving their communities with fairness, innovation and outstanding customer service.

“These awards are particularly special because they reflect the voices of real members, and the recognition is a testament to the trust and impact credit unions continue to build across the country.”

The Consumer Credit Awards will return in 2026, with voting set to open on 7 April 2026.

For a full list of winners, visit Consumer Credit Awards 2025 Final Results.