Clockwise Credit Union maintains its 5-Star Fairbanking Product

Monday 15 January 2024

Last week, The Fairbanking Foundation were delighted to announce that Clockwise Credit Union has maintained its 5-star Fairbanking Mark for loan products.

Chief Executive of The Fairbanking Foundation, David Coe said: “Their work, along with several financial institutions holding a Fairbanking Mark, continues to promote good financial well-being in customers, along with financially inclusive practices which are rigorously tested against the Fairbanking product criteria”

The Fairbanking Mark is awarded by the Fairbanking Foundation following a rigorous assessment which includes independent research involving the customers or members of a financial services provider. To receive the Fairbanking Mark, this research must confirm that customers have changed their financial behaviour for the better by having the product.

Chief Executive of Clockwise Credit Union, Teresa Manning said: “We are delighted to have our loan products assessed and awarded the prestigious, Fairbanking Mark for the third year running.

We know this gives our members and partners peace of mind and assurance that we provide fair and transparent loan products that work in the best interest of our members and contribute to improving their financial wellbeing. We firmly believe we have a duty of care to provide the community we serve with the very best in credible, affordable credit and customer service. The Fairbanking Mark showcases the integrity of our strategy and commitment in delivering this.

Since being awarded the Fairbanking Mark, we have loaned out almost £9.2 million pounds to members of our local community. Members are at the heart of our strategy and we continue to strive towards being the first choice for our members and future member in an increasingly competitive financial marketplace.”