1st Class Credit Union Wins Platinum Trusted Service Award

Friday 31 January 2025

1^st Class Credit Union is delighted to announce that it has been awarded a Feefo Platinum Trusted Service Award for 2025, recognising its commitment to outstanding customer service throughout 2024. This achievement would not have been possible without its members valuable feedback and continued support.

To win this award, 1^st Class had to collect at least 50 reviews between 1 January 2024 and 31 December 2024 and achieve a Feefo service rating of between 4.5 and 5 for three consecutive years.

“Your honest reviews and ratings on Feefo have not only helped us win this prestigious award but have also enabled us to continuously improve our service,” said 1^st Class. “Each piece of feedback you provide helps us understand what we’re doing right and where we can do even better.

“At 1st Class Credit Union, our members are at the heart of everything we do. This award is a testament to the trust you place in us, and it inspires us to keep raising the bar for the exceptional service you deserve.

“We want to thank you for being an integral part of our journey. If there’s ever anything we can do to support you better, please don’t hesitate to let us know.”

Commenting on the award, ABCUL CEO, Robert Kelly said: “”Huge congratulations to 1st Class Credit Union on receiving the Feefo Platinum Trusted Service Award for 2025

This prestigious recognition is a testament to the credit union’s unwavering dedication to providing outstanding service to its members. Credit unions exist to put people before profit, and 1st Class Credit Union exemplifies this commitment by continually listening to and supporting its members.

“Achieving this award is no small feat, and it reflects the trust and confidence that members have in their credit union. We at ABCUL commend the entire team at 1st Class for their hard work and dedication, and we look forward to seeing their continued success in the years ahead.”