Customer Service
Why do you need to know? Volunteers are a crucial part of running your credit union. They can provide your...
See MorePeople & Management
Leading people to success is important, but leading them and ensuring that our staff and volunteers are treated fairly and equitably is vital.
Tuesday 9 January 2024
Competency Framework for Staff and Volunteers
Area Demonstrated by Personal Impact: having sensitivity to the impact behavior has on others and the ability to develop an understanding...
See MoreCompetency Framework for Directors
Credit Union Director Competency Framework INVOLVED AND ACTIVE BOARDS ensure the delivery of excellent services by the credit unions. To...
See MoreCompetency Framework
Introduction Credit unions are knowledge-based organisations like no other, and rely heavily on the expertise of their people. Excellent customer...
See MoreDeveloping a Competitive Advantage
The Competitive Advantage A. Define Yourself Before your customers can get to know you, it’s important to first know yourself...
See MoreMedia and Communications
Why do you need to know? You will need to establish and maintain good media relations to promote the values and principles...
See MoreSalary Benchmarking
With thanks to Luke Thwaites who carried out the research, Clive Rix and Richard Munro from the ABCUL East Midlands...
See MoreThe Directory
Introduction The Financial Conduct Authority (FCA) maintains the Financial Services Register which provides a public record of the firms and individuals approved...
See MoreVolunteers
Why do you need to know? Volunteers are a crucial part of running your credit union. They can provide your...
See More