[Andy]

Wednesday 30th April

12:30pm – 1:00pm

Ongoing research by the FCA indicates that more UK adults were than ever are vulnerable. This session aims to provide an overview of vulnerable members and will be useful for any customer facing staff members, or anybody who has a responsibility for a vulnerable members policy.

We will explore:

• What defines somebody as
  being vulnerable
• What factors can cause
  someone to be vulnerable
• Your responsibilities
  when having identified a vulnerable member
• Some questioning
  techniques that can be employed
• Where to go for further
  information

Click here to register your attendance.

Discussion