[Andy]

Wednesday 12th March, 12:00pm – 12:30pm

This eXpresso presentation provides guidance on correctly completing the annual FCA complaints return ahead of the 2025 deadline on 30th April.

What we will cover in this session:

• Define
  what a complaint is.
• Look at a
  Flowchart
  for Complaints
  Handling.
• Go over the Summary
  Resolution
  Communication.
• Confirm timescales.
• Clarify where to send your Complaints Return.
• How to check that
  your Complaints
  Manager is
  correctly registered with the
  FCA.

Click here to register.

Discussion