[Andy]

Wednesday 12th March, 12:30pm – 1:00pm

This eXpresso presentation provides guidance on correctly completing the annual FCA complaints return ahead of the 2025 deadline on 30th April.

What we will cover in this session:

• Define what
  a complaint is.
• Look at a Flowchart for Complaints Handling.
• Go over the Summary Resolution Communication.
• Confirm timescales.
• Clarify where to send your Complaints Return.
• How to check that your Complaints Manager is
  correctly registered with the
  FCA.

Click here to register.

Discussion