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Engage Recent Communication
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Good morning all,
We have just received the following communication from Engage:
As you may already be aware, Solaris EMI (formally known as Contis) has taken the decision to discontinue major parts of the UK EMI business.
The recently issued announcement can be viewed here.
To clarify, this difficult decision was taken purely to streamline the group operations, deliver greater focus and ensure the future resilience of the organisation.
As a result, the discontinuation of the UK operation can be undertaken in a controlled and highly structured manner, which will help minimise disruption to both partners and customers.
How does this affect Engage, our Credit Unions and their members?
Firstly, please be assured that your members’ cards and accounts will continue to work as normal for the foreseeable future and members will still receive the support they need.Engage remains fully committed to supporting our partners and their members and so the team is in the process of exploring different options to ensure the continuity of the debit card and account service.
Your thoughts and opinions remain important to us, and so I want to assure you will we consult with you prior to any final decision being made on the programme’s future and invite your input as to how you need Engage to operate and serve your members going forward.
We expect to be able to share this outline plan for Engage no later than 30<sup>th</sup> November 2024.
What is the worst-case scenario?
Should all avenues for continuity be exhausted then we will have no option but to initiate a managed closure of the Engage programme.In these circumstances, we will begin the process of distributing 60 day closure notices to all account holders as required by regulation.
Customer services will be available to support any affected members, and the support staff and myself will be on hand to assist Credit Union partners to ensure minimum disruption for all involved.
What happens now?
Discussions are ongoing and I will provide further updates in due course.In the meantime, it is business as usual in terms of how the Engage accounts and debit cards operate and how members are supported. You will still be able to load and manage Engage cards/accounts in the usual manner.
Should you wish to discuss the above, please feel free to reach out using my usual contact details, which are below.
Thank you for your ongoing support and understanding during this challenging time
Has anyone else had this? Do any of you have contacts with a bank that we could work with to look into opening our members who use Engage a basic bank account?
engageaccount.us9.list-manage.com
Solaris discontinues major parts of EMI business (formerly known as Contis)
Solaris, Europe’s leading embedded finance platform has taken the difficult decision to discontinue major parts of its Electronic Money Institution business (formerly known as Contis).
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