ABCUL Members

Dealing With Vulnerable Members

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  • #5360


    Identifying and Dealing With Vulnerable Members

    Tuesday 14th May

    12:00pm – 12:30pm

    Ongoing research by the FCA indicates that more UK adults were than ever are vulnerable. This session aims to provide an overview of vulnerable members and will be useful for any customer facing staff members, or anybody who has a responsibility for a vulnerable members policy.

    We will explore:

    • What defines somebody as
      being vulnerable
    • What factors can cause
      someone to be vulnerable
    • Your responsibilities
      when having identified a vulnerable member
    • Some questioning
      techniques that can be employed
    • Where to go for further

    Click here to register your attendance.

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