Members of Just Credit Union (JCU) joined its online AGM this week, learning how the credit union has dealt with a year of challenges and opportunities.
Reporting to members, the Credit Union found that lockdown restrictions which began in March 2020 presented an opportunity for members to save more. JCU’s member savings balance increased to over £3m in the financial year – the highest to date.
“There is no doubt that Covid-19 will have a lasting impact on us all,” says Business Development Manager, Steve Barras. “Fortunately, we were in a strong financial position going into the pandemic and with your support we expect to be able to continue to develop and grow our services to meet your needs in 2021 and beyond”.
With fortuitus timing, in February the Credit Union introduced a new cloud-based system for managing accounts which meant that when Government advised offices to move to a remote-based operation, most staff were able to take their work home immediately with no business interruption.
JCU also enhanced its digital services to improve its service online due to the reduced availability of face-to-face service at its local branches. Steve Barras add: “The investment we made in new systems and in a new website enabled us to respond quickly to the challenges of the pandemic. We were able to ensure both staff and members were safe whilst we maintained all the services our members rely on.”
“We will forever be grateful to our staff who have shown resilience and fortitude during this difficult time to ensure that we could continue to service members accounts and deal with enquiries.”#News