Performance Metrics Ltd

Performance Metrics Ltd approach to evidencing Consumer Duty outcomes is built on its unique 1872°Culture™ framework that captures Member, Staff and Board metrics on Values, Behaviours and Standards.

Performance Metrics Ltd approach to evidencing Consumer Duty outcomes is built on its unique 1872°Culture™ framework that captures Member, Staff and Board metrics on Values, Behaviours and Standards. This allows Credit Unions to benchmark their performance year-on-year and lets them keep track (anonymously) of how they are performing in comparison with other credit unions regionally and nationally.

This collaboration will allow ABCUL credit union members to evidence that they are delivering positive outcomes to their members in line with the Consumer Duty. This will also provide Consumer Duty Champions with quarterly metrics-based data for boards from individual dynamic dashboards. This will bring increased cohesion to the credit union movement to further modernise already solid foundations.

Exclusive Member Opportunity: Performance Metrics Ltd Member Sentiment Awards

ABCUL is pleased to support the Performance Metrics Ltd Member Sentiment Awards, an initiative designed to honour the exceptional commitment of credit unions to uphold Consumer Duty standards.

These awards are not affiliated with ABCUL’s conference awards ceremony and will be part of the Friday evening celebrations during the conference weekend, offering a dedicated platform to celebrate the values, behaviours, and standards that make a credit union an essential part of its community.

Anonymous member feedback will shape these awards, highlighting the member-first culture that sets credit unions apart. The credit union with the best member sentiment score will receive a contribution of up to £1,500 to send a staff member to join ABCUL at a prestigious international credit union conference event later in 2025.

Key Dates to Remember:

  • Sunday 02 December 2024: Member Sentiment Survey opens
  • 07 March 2025: Survey submissions close
  • 15 March 2025: Presentation of the awards during the conference weekend (not during the Saturday night ceremony).

Participation in the Awards is available to all current Performance Metric users who have purchased the member survey and for any credit union who wish to sign up for the exclusive member discount rate of £660, providing a valuable opportunity to promote the good values of credit unions through the member survey.

Key Benefits:

  • Sentiment Analysis: Gain insights into how your members perceive your Credit Union based on values, behaviors, and service standards.
  • Benchmarking: Anonymously compare your Credit Union’s sentiment results with peers.
  • Consumer Duty Compliance: Receive an automated, metrics-driven report to demonstrate compliance.
  • Age-Based Profiling: Understand sentiment variations across different age groups.
  • Branch-Level Insights: Filter responses by branch, if applicable.
  • Financial Well-being Assessment: Obtain an anonymous overview of your members’ financial health.
  • Vulnerability Outreach: Identify and support respondents with potential vulnerabilities.
  • National Contribution: Help shape a national sentiment report showcasing member trust in Credit Unions, strengthening ABCUL’s influence with regulators and government.
  • Simple Process: Streamlined and easy to implement.

Performance Metrics Ltd is already working with many ABCUL credit union members and those currently engaged with the company.

For enquiries regarding the awards process, please contact mark@1872culture.com.

For further information please visit www.1872Culture.com and register your interest’.